Terms and Conditions of the SZARBI Online Shop

§ 1. Introductory provisions

  1. These Terms and Conditions set out the rules for using the SZARBI Shop, concluding distance contracts, purchasing Goods, Digital Products and Digital Services, and using the functionalities available at https://sklep.szarbi.net.
  2. Before placing an Order, the Customer should read the Terms and Conditions and accept their content.
  3. The Terms and Conditions are made available free of charge in a manner that allows them to be downloaded, saved and reproduced.

§ 2. Definitions

  1. Seller – Papaja Martyna Jaworska, Złota 75A/7, 00-819 Warsaw, NIP (Tax ID): 7962807028.
  2. Customer – a natural person, legal person or organisational unit with legal capacity that uses the Shop or concludes a contract with the Seller.
  3. Consumer – a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity.
  4. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity, where the content of the contract shows that it is not of a professional nature for them, arising in particular from the subject of their business activity disclosed in CEIDG (Central Register and Information on Economic Activity).
  5. Website / Shop / SZARBI Shop – the website and online shop available at https://sklep.szarbi.net.
  6. Goods – a movable item available in the Shop's product range.
  7. Digital Product – digital content supplied in digital form, not stored on a tangible medium, e.g. a file, code, training material or access to a course, if offered in the Shop.
  8. Digital Service – a service that allows the Customer, among other things, to create, process and store data in digital form, access such data or otherwise interact with digital data, if offered in the Shop.
  9. Account – a Shop functionality in which the Customer's data and information about Orders may be stored.
  10. Cart – a Shop functionality that allows the selection of products and the specification of Order details.
  11. Order Form – a form that allows an Order to be placed.
  12. Order – the Customer's declaration of intent aimed directly at concluding a contract with the Seller.
  13. Contract – a distance contract concluded between the Customer and the Seller.
  14. Terms and Conditions – this document.

§ 3. Seller details and contact

  1. Seller: Papaja Martyna Jaworska, Złota 75A/7, 00-819 Warsaw, NIP (Tax ID): 7962807028.
  2. E-mail: [email protected].
  3. Phone: +48 780 559 967 – telephone contact on business days.
  4. Bank account number: 12 1160 2202 0000 0005 7549 3343, Bank Millennium S.A.
  5. The Store is operated in Polish.

§ 4. Technical requirements

  1. To use the Store, the following are required at a minimum: a device with Internet access, an up-to-date web browser and an active e-mail address.
  2. Additional software or an application may be required to use certain Digital Products or Digital Services. Information about such requirements should be provided in the description of the given product or service.
  3. The Seller takes appropriate technical and organisational measures to ensure the secure operation of the Store.
  4. Technical interruptions may occur due to maintenance, updates or system failures.

§ 5. Services provided electronically

  1. Through the Store, the Seller may provide free-of-charge services consisting in particular of:
    • enabling browsing of the Store's content and product range,
    • using the search engine, if available,
    • placing an Order,
    • creating and maintaining an Account, if this feature is available,
    • using the forms made available in the Store.
  2. The agreement for the provision of electronic services is concluded when the User begins using the given functionality and may be terminated by ceasing to use it, and in the case of an Account – by deleting it or sending a request to the Seller.
  3. The User may not provide unlawful content or take actions that disrupt the operation of the Store.

§ 6. Store Account

  1. Creating an Account, if the Store offers this option, is free of charge.
  2. An Account may be created via the Registration Form or while placing an Order, in accordance with the Store's current functionality.
  3. The Customer is responsible for keeping the Account access credentials confidential.
  4. The Customer may request deletion of the Account at any time by sending a message to [email protected].

§ 7. Placing Orders and concluding the Agreement

  1. Orders can be placed 24 hours a day, subject to technical interruptions.
  2. Browsing the product range does not require creating an Account.
  3. To place an Order, the Customer:
    1. selects Goods, a Digital Product or a Digital Service and adds it to the Cart,
    2. proceeds to the Order Form,
    3. provides the data required to process the Order,
    4. selects an available delivery and payment method, if applicable,
    5. accepts the Terms and Conditions and places the Order using a button clearly indicating the obligation to pay, e.g. “Buy and pay”.
  4. The Agreement is concluded when the Order has been successfully placed and confirmed by the Store, unless the information provided during the purchase process indicates otherwise.
  5. The Seller sends confirmation of the conclusion of the Agreement to the Customer's e-mail address.
  6. In the case of Digital Products or Digital Services whose delivery is to begin before the expiry of the period for withdrawal from the Agreement, the Seller obtains the Customer's legally required statements regarding the commencement of performance and the possible loss of the right of withdrawal.

§ 8. Prices, payments and delivery

  1. Prices displayed in the Store are expressed in Polish zloty and are gross prices, unless the description states otherwise.
  2. The price shown for the product at the time the Order is placed is binding.
  3. Before placing an Order, the Customer is informed of the total price, including – if applicable – delivery costs and other fees.
  4. If the Seller announces a price reduction on Goods, it applies the rules on displaying the lowest price from the 30 days prior to the reduction, where such an obligation arises from the law.
  5. The available payment methods are indicated each time during the ordering process. They may include, in particular, bank transfer, card payment, online transfer or BLIK mobile payment.
  6. If the Order includes Goods, the available delivery methods are indicated in the Store. These may include postal delivery, courier delivery or delivery to an InPost parcel locker.
  7. Unless a different time frame is specified in the product description, Goods are dispatched no later than 3 business days after the Order is accepted for processing or the required payment is credited, depending on the selected payment method.
  8. Digital Products and Digital Services are delivered as described for the given product, generally to the Customer's e-mail address or by providing electronic access.

§ 9. Digital Products and Services

  1. The scope, functionalities, compatibility, technical requirements, access period and method of delivery of a Digital Product or Service are specified in the offer description.
  2. A Digital Product or Service is delivered immediately after the Agreement is concluded or at another time expressly indicated in the description, e.g. in the case of pre-orders.
  3. A Digital Product is deemed delivered when it has been made available to the Customer or when the Customer has gained access to it in the manner specified in the Agreement.

§ 10. Conformity of Goods, Digital Content or Digital Services with the Agreement and Complaints

  1. The Seller is liable to the Consumer and to an Entrepreneur with consumer rights for the conformity of performance with the Agreement in accordance with the Consumer Rights Act.
  2. A complaint may be submitted:
    • by e-mail to [email protected],
    • in writing to: Papaja Martyna Jaworska, Złota 75A/7, 00-819 Warszawa.
  3. The complaint should ideally include details allowing the Order to be identified, a description of the problem and the request being made. The absence of a complaint form does not limit the right to submit a complaint.
  4. The Seller responds to a Consumer's complaint within the time required by applicable law, generally no later than 14 days after receiving it.
  5. With respect to Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller's liability may be limited to the extent permitted by law.

§ 11. Right of Withdrawal

  1. A Consumer or an Entrepreneur with consumer rights who has concluded a distance Agreement may, as a rule, withdraw from it without giving any reason within 14 days.
  2. In the case of a contract for the sale of Goods, the period generally runs from the day on which the Consumer, the Entrepreneur with consumer rights or a third party designated by them, other than the carrier, takes possession of the Goods.
  3. To meet the deadline, it is sufficient to send the withdrawal statement before it expires.
  4. The statement may be sent:
    • by e-mail to [email protected],
    • by post to: Papaja Martyna Jaworska, Złota 75A/7, 00-819 Warszawa.
  5. The Customer may use the withdrawal form available in the SZARBI Store Returns Policy, but doing so is not mandatory.
  6. Following an effective withdrawal, the Seller refunds the payments received, including the cost of the cheapest standard delivery method offered by the Seller, no later than 14 days after receiving the withdrawal statement.
  7. The Seller may withhold the refund until the Goods are received or the Customer provides proof of having sent them back, whichever occurs first.
  8. The Customer must return the Goods without delay, no later than 14 days from the date of withdrawal from the Agreement, unless the Seller has offered to collect the Goods.
  9. The direct cost of returning the Goods is borne by the Customer, unless the Seller has expressly stated otherwise.
  10. The Customer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply in the cases specified in the Consumer Rights Act, in particular with respect to contracts:

  • for the provision of services for which the Consumer is obliged to pay, if the service has been fully performed with their express prior consent, after they were informed of the loss of the right of withdrawal and acknowledged this,
  • concerning non-prefabricated Goods made to the Customer's specifications or intended to meet their individual needs,
  • concerning Goods that are perishable or have a short shelf life,
  • concerning Goods delivered in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, if the packaging has been opened after delivery,
  • concerning Goods which, after delivery, become inseparably combined with other items,
  • for the supply of digital content not delivered on a tangible medium, if performance began with the Consumer's express prior consent before the end of the withdrawal period, the Consumer was informed of the loss of the right of withdrawal and acknowledged this, and the Seller provided the confirmation required by law.

§ 12. Out-of-Court Dispute Resolution

  1. The Consumer may use out-of-court methods of handling complaints and pursuing claims, including assistance from the competent municipal or district consumer ombudsman, the Trade Inspection or entities authorised to conduct ADR proceedings.
  2. Information on out-of-court methods of resolving consumer disputes is available, among others, on the website of the Office of Competition and Consumer Protection (UOKiK): https://uokik.gov.pl.

§ 13. Copyright

  1. Content available in the Store, including digital materials, descriptions, graphics and other works, may be protected by copyright.
  2. The purchase of a Digital Product does not result in the transfer of proprietary copyrights, unless expressly agreed otherwise.
  3. The Customer may use the purchased materials to the extent resulting from the Agreement, the product description and applicable law. Without an appropriate legal basis, the Customer is not entitled to further distribute, resell or make them available to third parties.

§ 14. Personal data and cookies

The rules for processing personal data and using cookies are described in the SZARBI Store Privacy and Cookies Policy, available in the Store.

§ 15. Amendments to the Terms and Conditions

  1. The Seller may amend the Terms and Conditions for important reasons, in particular in the event of changes in legislation, Store functionality, payment or delivery methods, the range of products offered or the terms of service provision.
  2. Orders placed before an amendment takes effect are governed by the Terms and Conditions in force at the time the Agreement was concluded, unless mandatory provisions of law provide otherwise.
  3. In the case of continuous services or an Account, information about material changes may be sent to the User at the e-mail address provided, if required by law or by the nature of the change.

§ 16. Final provisions

  1. Agreements are concluded in the Polish language.
  2. In matters not regulated by the Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, the Electronic Communications Law and the GDPR.
  3. The provisions of the Terms and Conditions do not exclude or limit the rights of a Consumer or an Entrepreneur with consumer rights arising from mandatory provisions of law.
  4. These Terms and Conditions are effective as of 21 September 2026.
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