This document sets out the rules for withdrawing from a distance contract and returning Goods purchased from the SZARBI Store at https://sklep.szarbi.net.
1. Seller Details
Papaja Martyna Jaworska
Złota 75A/7
00-819 Warsaw
Tax ID (NIP): 7962807028
e-mail: [email protected]
phone: +48 780 559 967
2. Who can exercise the right of withdrawal?
The statutory right to withdraw from a distance contract may be exercised by a Consumer and – to the extent provided by law – by a Business operating with consumer rights.
3. Withdrawal period
- As a rule, the period for withdrawing from a contract concluded online is 14 days.
- For a sales contract covering a single item of Goods, the period starts on the day the Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods.
- If a single Order includes multiple Goods delivered separately, in batches or in parts, the period starts on the day the last item, batch or part is received.
- To meet the deadline, it is sufficient to send the withdrawal statement before it expires.
4. How to request a return?
- Send the Seller a clear statement of withdrawal from the contract:
- by e-mail to [email protected] or
- by post to: Papaja Martyna Jaworska, Złota 75A/7, 00-819 Warszawa.
- You may use the form provided at the end of this document, but this is not mandatory.
- In your statement, it is advisable to include the Order number, your full name and details that allow the returned products to be identified.
5. Sending the Goods back
- After submitting the statement of withdrawal, the Goods must be sent back without undue delay, and no later than 14 days from the date of withdrawal from the contract.
- To meet the deadline, it is sufficient to dispatch the parcel before the 14-day period expires.
- The Goods should be returned to the following address:
Papaja Martyna Jaworska
Złota 75A/7
00-819 Warsaw
- The Customer bears the direct cost of returning the Goods, unless the Seller has expressly stated otherwise.
- The Customer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
6. Refund of payments
- The Seller will refund all payments received from the Customer in connection with the contract from which the Customer has withdrawn, including the cost of the cheapest standard delivery method offered in the Store.
- If the Customer chose a delivery method more expensive than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs resulting from that choice.
- The refund will be made no later than 14 days from the date the Seller receives the statement of withdrawal from the contract.
- The Seller may withhold the refund until the Goods have been received or proof of their return has been provided, whichever occurs first.
- The refund is made using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method that does not involve any additional costs for them.
7. When does the right of withdrawal not apply?
The right to withdraw from a distance contract does not apply in the cases specified in the Consumer Rights Act. This applies in particular to contracts:
- for the provision of services for which the Customer is obliged to pay, where the service has been fully performed with the Customer's express prior consent, after the Customer was informed of the loss of the right of withdrawal and acknowledged this,
- concerning Goods that are not prefabricated, made to the Customer's specifications or intended to meet their individual needs,
- concerning Goods that are perishable or have a short shelf life,
- concerning Goods delivered in sealed packaging which cannot be returned once opened for health protection or hygiene reasons, if the packaging has been opened after delivery,
- concerning Goods which, after delivery, become inseparably combined with other items,
- for the supply of digital content not supplied on a tangible medium, where performance began before the end of the withdrawal period, once all conditions required by law have been met, including obtaining the Customer's express consent and informing them of the loss of the right of withdrawal.
8. Returns vs. complaints
Withdrawal from the contract is not a complaint. If the Goods, digital content or digital service do not conform to the contract, the Customer may exercise the complaint rights described in the SZARBI Store Terms and Conditions.
9. Withdrawal form
You can copy this form, fill it in and send it by e-mail or post. Using it is not mandatory.
CONTRACT WITHDRAWAL FORM
To:
Papaja Martyna Jaworska
Złota 75A/7
00-819 Warsaw
e-mail: [email protected]
I/We (*) ............................................................................................................................
address ....................................................................................................................................
e-mail / phone .....................................................................................................................
Company details – if the order was placed as part of a business activity:
.................................................................................................................................................
hereby give notice that I/we (*) withdraw from the contract concerning:
.................................................................................................................................................
.................................................................................................................................................
Order number: ...............................................................................................................
Date of conclusion of the contract / receipt of the Goods (*): ..............................................................................
Date of submission of the statement: ....................................................................................................
....................................................................................
Signature of the Consumer / Entrepreneur with consumer rights
(only if the form is sent on paper)
(*) delete as appropriate
Version effective from: 21 September 2026
